Booking Terms & Conditions

It is strongly recommended that you are protected for cancellation by travel insurance prior to making a  booking.

MAKING A BOOKING

You must be 18 years of age or over to book accommodation and stay at Nature’s Nest.

The maximum number of guests per tent is six, plus one baby in a travel cot.

All bookings via our online reservation system should be treated as provisional until you receive confirmation from us via email. To secure your booking a non-refundable deposit of 10% (or full payment) of the cost of your stay is required. Bookings must be paid in full 2 weeks before your arrival date. If your booking is less than 2 weeks from the date of your stay the full cost of your stay is required.

When you submit a booking and payment via our online reservation system you will be requested to read and accept these terms and conditions of booking. You will receive an automatically generated booking confirmation and payment summary by email to the email address you provided at the time of booking. This booking confirmation email forms a contract between you and Nature’s Nest.

If the balance is not paid by the due date, Nature’s Nest reserves the right to re-let your accommodation and retain the deposit.

The prices featured on the website are not binding. We reserve the right to modify these prices at any time. The price stated on your booking confirmation email is binding.

Nature’s Nest reserves the right, at all times, without statement of reasons, to refuse or cancel a booking.

ARRIVAL & DEPARTURE TIMES

Your accommodation will be ready by 4pm the day of arrival, and must be vacated by 10am on the day of departure.

All arrivals must be before 9pm, please let us know if this is a problem.

CANCELLATIONS

Any cancellation must be in writing via email and will only be effective once we send written confirmation of the cancellation to you. Please see REFUNDS section for your entitlement to refunds. Cancellations made within 7 working days of your stay date, will not be refundable under any circumstances, as the stay cannot be remarketed.

When we confirm your cancellation in writing we will provide you with details of what (if anything) is owing to you and any deductions we have made.

We strongly recommend that you take out holiday insurance at the time of making the booking with cancellation cover. Whilst we allow you to cancel your stay, we cannot guarantee that we will be able to refund any part of the payments you have already made.

If you are unable to travel to Nature’s Nest for any reason, or do not arrive on the day of check-in without notifying us, this will be treated as a cancellation.

REFUNDS

Cancellations made within 7 working days of your stay date, will not be refundable under any circumstances, as the stay cannot be remarketed.

If your dates are resold:

You will be entitled to a refund of all payments you have made to us minus:

(a) any reduction in the value per night of the new booking received compared with the rate charged to you for your stay nights;

and

(b) a £50 cancellation admin charge.

If your dates cannot be resold then:

If you cancelled

Eight weeks or more prior to the check-in date

We will retain the deposit you paid at the time of booking.

Less than eight weeks to the check-in date

We will retain all payments made and you will be liable for any outstanding balance payment.

If you are unable to travel due to personal illness (e.g. Coronavirus or other sickness), our cancellation policy will apply.

If we cancelled your stay:

In the unlikely event that we need to cancel your holiday, we shall inform you as soon as possible and refund all monies paid to us, by you within 14 days.

If Government policies restrict travel and you are unable to travel to stay with us, you will have the option to postpone your stay to a later date (subject to any differences in price applicable for the new dates) or receive a full refund.